Last Updated: 04 September 2019
1. DEFINED TERMS
The following terms will have the meanings indicated below. Please refer to our Terms of Service for any capitalized terms that are not defined in this policy.
"Other Information" is any information that does not reveal your specific identity or does not directly relate to an individual, such as Services usage data.
"Personal Information" is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, credit card number, and social media account ID. It does not include strings of code such as browser cookie IDs.
2. CATEGORIES OF PERSONAL INFORMATION
We need to collect Personal Information in order to provide the requested Services to you. The Personal Information we collect or obtain from you whenever you use the Service includes:
3. HOW WE COLLECT INFORMATION
When you create an account on the Application, or respond to a Chartyn marketing campaign, we may ask for Personal Information such as your name, email and phone number, social media account ID, and Other Information you may provide with your account. We may also store information that your computer or mobile device provides to us in connection with your use of the Services, such as IP address.
4. HOW PERSONAL INFORMATION MAY BE USED
We may use your Personal Information for legitimate business purposes or to comply with a legal obligation, including:
To the extent that we process your Personal Information based on your consent, you may withdraw your consent at any time.
5. HOW PERSONAL INFORMATION MAY BE DISCLOSED
We may disclose your Personal Information:
Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information. If we combine any Other Information with Personal Information, we will treat the combined information as Personal Information.
6. HOW TO ACCESS, CORRECT, DELETE OR EXERCISE OTHER RIGHTS REGARDING YOUR PERSONAL INFORMATION
If you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may contact Chartyn at firstname.lastname@example.org with the subject line "Data Subject Request." We will respond to your request consistent with applicable law.
For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase, you may not be able to change or delete the Personal Information provided until after the completion of such purchase). There may also be residual information that will remain within our databases and other records, which will not be removed.
Information you provide may be used by Chartyn for marketing purposes such as one-off promotional emailing, mobile text messages, direct mail, and sales contacts. You may opt-out from receiving electronic communications from us if you no longer want to receive marketing-related emails or mobile text messages from us on a going-forward basis by sending a request for list removal to email@example.com or by clicking the unsubscribe link in any marketing-related email sent to you by us.
We will try to comply with your request(s) as soon as reasonably practicable. Please also note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages.
8. TRACKING AND ADVERTISING
We and our third party service providers may collect Other Information in a variety of ways. We and/or our third party partners may employ various tracking technologies, such as cookies, web beacons and analytics software, that help us better manage content on the Services by informing us what content is effective.
9. SIGN-IN SERVICES
You can log in to some of the Services using sign-in services such as Facebook Login, Google OAuth, or an Open ID provider. These services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address.
10. TESTIMONIALS, RATINGS AND REVIEWS
If you submit testimonials, ratings or reviews to the Services, any Personal Information you include may be displayed in the Service. If you want your testimonial removed, please contact us at firstname.lastname@example.org.
We may also partner with third-party service providers to collect and display ratings and review content on our website.
11. THIRD PARTY PAYMENT PROCESSOR
Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft or any other app developer, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Services, including our social media pages.
13. DATA RETENTION
We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:
14. SECURITY OF YOUR INFORMATION
The security of Personal Information is a high priority at Chartyn. We seek to use reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure.
16. CONTACT US
17. THIRD PARTY SUB PROCESSORS